Customer and Technical Support

If you're an existing student or training administrator, experiencing trouble on the site you can contact us in the following ways.  See below for Element K system requirements.

Submit a Support Request via e-mail

• Ask for help with Technical Support: browsers, logging in, enrollment, running self-study courses, course completion certificates, or other technical issues.
• Ask for help with Customer Support: order status, shipping issues, book order status, account issues, CEU fulfillment, or other customer service issues.
• Request your password or username

	Live chat by LivePerson

In the United States and Canada
For technical support issues call 1-800-250-5013.  Technical Support Agents are available 6am to 12am, Monday through Friday.  Technical Support accepts voice mail on Saturday and Sunday, and will return messages starting at 7 AM on the following business day.

For customer support issues, call 1-800-250-5013.
Customer Support Agents are available from 8 AM - 5:30 PM EST, Monday through Friday.

International
From the UK, call us at 0-800-731-7117.  From Australia, call 1-80-010-4876. For any other country outside of the United States, please call 1-585-214-8898.

System Requirements
To successfully connect to Element K, you must:

1. Meet Element K hardware and software requirements; use an approved browser and system platform from the list below.
2. Have Internet access with a 28.8K modem or faster. (A minimum 56k modem is required to download courses)
3. Accept browser cookies.
4. Enable JavaScript on your Web browser.
5. Set your browser to refresh at every page.
6. Not be behind a firewall that blocks cookies or blocks access to a secure server.
7. Turn off pop-up blocking. (Internet Explorer Users only)
Note: See help on Browser Information for details on browser cookies, enabling JavaScript, and setting your browser to refresh.

Minimum Hardware and Software Requirements for Element K.

Hardware/Software Minimum Requirements
Processor:	Pentium 90-MHz or better, or Macintosh PowerPC
Screen Resolution:	800 x 600 @ 256 colors
Modem Speed:	28.8K Some courses may be better experienced by using a higher or lower screen resolution.

Supported System Platforms	Supported Browsers
Microsoft Windows Vista Microsoft Windows XP Home Edition Microsoft Windows XP Professional Microsoft Windows 2000 Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows ME Microsoft Windows NT 4.0 Macintosh OS 8.6 Macintosh OS 9.1 Macintosh OS 9.2 Macintosh OS 10.1	America Online 5.0, 6.0, 7.0, 8.0, 9.0 (AOL) Microsoft IE 5.0x Microsoft IE 5.5 Microsoft IE 6.0 Netscape 4.5x Netscape 4.6 Netscape 4.7x Netscape 6.2 Netscape 7.0 Netscape 7.1   Note: The browser version you're running must support 128-bit encryption or secured pages will not display correctly

The following minimum plug-in versions may be required to access certain courses and areas of the site. If your version precedes or differs from those listed, you may be prompted to download a new version. Links to download the latest versions of applications used on the site are provided below.

Supported Application/Plug-in Versions
Adobe Acrobat Reader 4.0 or higher Apple QuickTime 5.0 or higher Macromedia Flash Player 8.0.22 Macromedia Shockwave 7.0.2, 8.0, 8.5, 8.5.1 or higher	Microsoft Internet Explorer Netscape Navigator (excluding 6.0 & 6.1) JAWS 4.0, 4.5 and 5.0 for Windows

Element K and Firewalls

A firewall is a system designed to prevent unauthorized access to or from a private network.

If your computer is located behind a company firewall, you might not be able to access portions of the Element K Web site from work. Company firewalls sometimes block JavaScript, or won't let you log in to a secure server -- which Element K requires.

• If your company's firewall blocks JavaScript, you won't be able to enter the classrooms from your work computer.
• If your company firewall allows JavaScript but doesn't allow access to a secure server, you won't be able to access the classrooms from work.

Check with your system administrator to find out what external sites you can access at your location.